Payment & Cancellation
Full payment is required once your place has been confirmed, in order to secure your booking.
Please make payment online in full.
Trevena Cross Nursery, sort code: 40-36-13, account number: 91492640, payment ref. x-mas stall or via PayPal (email address: [email protected]).
In the event that you can’t make an online payment please pay via cash/card in the shop.
Please email [email protected] to notify us of your payment method as soon as payment has been made, so that we’re able to track it.
Notice of cancellation must be received no less than 14 days prior to the booked event date to qualify for a full refund, providing that the space can be subsequently filled. All stall replacements to be made/agreed by Trevena Cross.
Notice of cancellation received less than 14 days prior to the event date will not be eligible for a refund.
Should any of the markets be cancelled by Trevena Cross, stallholders will receive a full refund of monies paid.
Car Parking
Stallholders are permitted to use the main garden centre carpark or overflow carpark on arrival for the purposes of unloading.
Stallholders must then immediately move their vehicle to the designated stallholder parking area (as directed by Trevena Cross) during trading hours. We will be monitoring the location of stallholder vehicles and will directly request that they be moved as required.
Stallholders may, if necessary, return to the main garden centre carpark or overflow carpark to reload their vehicle at the end of the day.
Trading Times, Stock & Security
Christmas market trading hours are 10am-4pm on all six days. Stallholders will be expected to be set up and ready to trade promptly and will not be permitted to start packing up before 4pm (unless by mutual agreement with Trevena Cross and other traders e.g. if there is a lack of footfall). All stallholders will be expected to pack up promptly at 4pm.
Trolleys will be available to assist with transporting stock/stall equipment.
Stallholders may leave stall equipment such as tables, at their own risk; however, we ask stallholders to take all stock away with them at the end of each market day as no additional overnight security will be provided during market weekends, and preservation of stock cannot be guaranteed. (All garden centre gates will be securely locked as usual).
Electricity
For stallholders who have requested electric: your space/stall position may be determined by where electric hook up is available within the market area. We will do our best to meet your electricity needs but cannot guarantee this. If we can’t, you will be notified prior to the day.
Insurance
Trevena Cross Public Liability Insurance (PLI) will be amended as required to cover the additional activities (including markets) taking place over the three festive weekends. Acquisition of any additional insurances to cover a stallholder’s own personal trading area / stock / belongings, is the responsibility of the individual stallholder.
Licenses
Traders selling alcohol are required to apply in advance for a TEN (Temporary Event Notice) specifically for Trevena Cross Christmas Market(s).
Traders operating as a ‘full-time business’ selling food products/products for consumption, are required to have a current Food Hygiene Certificate, a copy of which can be supplied / displayed on request. All traders selling products anticipated for consumption are expected to adhere to the highest of hygiene standards.
COVID-19
If you, or anyone in your household has experienced COVID-19 symptoms in the lead up to the market dates, please email [email protected] or call us on 01736 763880 to cancel your space.